Dispute Resolution Officer

About the Company

Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.

Responsibilities

• Receive, log, and manage disputes from merchants, banks, partners, and internal teams
• Investigate transaction disputes including failed debits, duplicate charges, and unauthorized transactions
• Handle international and domestic chargebacks (Mastercard, VISA) in line with scheme rules and timelines
• Manage representment and pre-arbitration processes
• Perform root cause analysis to identify system, partner, or routing issues
• Liaise with banks, merchants, and processors to resolve disputes
• Maintain dispute trackers and prepare weekly/monthly reports

Requirements

• Strong investigative and problem-solving skills
• Excellent communication and stakeholder management
• Ability to interpret transaction logs and reports
• Strong documentation skills
• Understanding of transaction life cycles
• Ability to work under strict timelines

Preferred Qualifications

• Bachelor’s degree in Business, Finance, or a related field
• 3 - 5 years of experience in payments operations, disputes, or customer operations
• Knowledge of card schemes such as VISA and Mastercard
• Experience in Fintech or banking