Disputes Analyst

About the Company

Slash is building the future of business banking, one industry at a time. We combine the reliability of traditional banking with industry-specific features that make businesses more efficient, more competitive, and more profitable.

Responsibilities

• Review fraud and non-fraud card transaction disputes for accuracy, timeliness, and eligibility
• Investigate transaction activity, customer statements, merchant information, and supporting evidence
• Manage eligible disputes from intake and submission through monitoring, resolution, and closure
• Collect required documentation and communicate clearly with customers and internal teams
• Identify account takeover, first-party misuse, and other cases requiring escalation
• Maintain accurate case records, financial adjustments, and audit trails
• Use AI and automation tools to research cases and improve operational efficiency
• Identify recurring dispute patterns to help develop high-volume operational processes

Requirements

• High agency and a strong sense of ownership
• Strong attention to detail and analytical skills
• Clear written and verbal communication skills
• Ability to work in a fast-paced startup environment
• Comfort using AI tools to improve operational work
• Ability to collaborate across Customer Operations, Fraud, Compliance, and Product

Preferred Qualifications

• Experience with Visa Resolve Online (VROL) or Visa dispute rules
• Experience with commercial card disputes
• Experience in card disputes, chargebacks, fraud investigations, payments, or banking operations

Benefits

• Opportunity for high growth
• High autonomy and ownership culture
• Comprehensive health and benefits plan
• Unlimited PTO