Disputes Team Lead

About the Company

Founded in 2018 and headquartered in The Netherlands, GTE is on a mission to build the most efficient global direct-to-consumer infrastructure and become the world’s largest e-commerce company. We operate a high-performance, remote-first culture with a team of over 160 professionals worldwide.

Responsibilities

• Manage and optimize dispute and chargeback operations across multiple payment platforms
• Lead a high-performing team to ensure operational excellence
• Analyze trends and monitor dispute escalations to implement corrective action plans
• Implement efficient workflows and optimize SOPs to reduce financial loss
• Proactively identify recurring patterns in disputes and chargebacks

Requirements

• Proven experience in dispute management, chargebacks, or payment operations
• Strong analytical skills with experience working with financial data and metrics
• Deep understanding of dispute and chargeback rules, timelines, and evidentiary standards
• Proven ability to lead and manage an operations team
• Experience building or optimizing SOPs and operational workflows

Preferred Qualifications

• Experience managing high-volume dispute environments