Distributor Services Support Specialist

Responsibilities

• Handle approximately 80 inbound calls per day to provide customer support for the Mac Tool team
• Utilize internal systems such as AS400, Web, and Salesforce to process product orders and research account information
• Resolve customer complaints by listening empathetically and responding professionally
• Offer additional products to customers during phone interactions to support sales
• Interpret customer, product, and shipment information quickly and accurately
• Maintain high standards for call quality, written communication, and order accuracy

Requirements

• Strong customer service skills, including active listening and empathy
• Superior follow-up and cross-functional communication skills
• High attention to detail regarding order input and correspondence
• Ability to adapt and prioritize work in a fast-paced remote environment

Benefits

• Competitive salary and comprehensive medical, dental, vision, and life insurance
• 401(k) and Employee Stock Purchase Plan
• Paid time off, including vacation, holidays, and personal days
• Tuition reimbursement and access to digital learning resources
• Discounts on Stanley Black & Decker tools and partner programs

About the Company

Stanley Black & Decker is the world's largest tool company, home to iconic brands like DEWALT, CRAFTSMAN, STANLEY, and MAC TOOLS. We are industry visionaries dedicated to empowering makers and doers through innovative technology and high-quality solutions.