Employer Service Representative

Responsibilities

• Resolve claim and customer service issues initiated by clients or Client Management
• Research and resolve issues and provide recommendations for process improvements
• Communicate with clients, Operations, and Client Management
• Track and monitor issues to prevent recurrence

Requirements

• High School diploma or GED equivalent
• Minimum five years of claim processing or health insurance industry experience
• Solid understanding of ERISA and DOL regulations
• Ability to read and interpret Summary Plan Descriptions (SPDs)
• Proficiency in MS Excel and Word
• Strong critical thinking and research skills

Preferred Qualifications

• Bachelor's degree
• Experience presenting and explaining benefits to groups or individuals

About the Company

Dearborn Group is the trade name for Dearborn Life Insurance Company. Since 1969, we have been providing ancillary benefits to employer groups across the country, including life, disability, vision, and accident insurance.