Engagement Specialist I

Responsibilities

• Engage potential patients and caregivers seeking information about the FreedomCare program
• Nurture interested individuals to sign up for services
• Collect and validate necessary information for the intake process
• Manage high volumes of inbound and outbound calls
• Build sustainable customer relationships and improve the overall customer experience
• Meet personal and team qualitative and quantitative targets

Requirements

• 1+ year of proven sales experience
• Fluency in Spanish (required)
• Ability to multitask and manage time effectively
• Familiarity with CRM systems and practices
• Strong phone and verbal communication skills with active listening
• Data-driven and goal-oriented mindset

Preferred Qualifications

• Experience in insurance, healthcare, or a call center setting

Benefits

• Competitive compensation
• Medical benefits
• Retirement plans
• Wellness programs
• Ongoing learning and career growth opportunities

About the Company

Started in 2016, FreedomCare is a Healthcare company innovating the delivery of home care, serving as the largest consumer-directed home care agency in NY State and expanding nationwide.