Enrollment Call Center Agent

Responsibilities

• Convert prospective students into qualified applicants for Liberty University Online programs
• Handle a high volume of outbound calls and incoming inquiries
• Counsel prospective students on program fit, admissions requirements, and financial aid
• Utilize information management systems to record contact information
• Promote the features and benefits of undergraduate and graduate programs
• Implement feedback from the Management Team to improve processes

Requirements

• High school diploma required
• Customer service or sales experience preferred
• Proficient in Microsoft Word, Excel, and Outlook
• Strong verbal and written communication skills
• Ability to work first/second shifts, rotating Saturdays, and occasional overtime
• Reliable internet connection (non-satellite)
• Ability to work 11:00 AM to 8:00 PM shift after training

About the Company

Liberty University is one of the nation's largest Christian universities, dedicated to training champions for Christ since 1971.