Enterprise Account Manager

Responsibilities

• Work with clients to utilize marketing analytics and AI tools to analyze campaign performance and optimize strategies
• Prioritize customer success through high-quality support and seamless project delivery
• Independently create detailed project and resource plans in collaboration with internal practice leads
• Lead strategic client meetings and consultations, providing subject-matter expertise
• Manage end-to-end client relationships, including contract discussions, budget management, and identifying upsell opportunities
• Partner with Sales, Engineering, Product, and Support teams to ensure alignment with company goals

Requirements

• Fluent in English with high confidence in leading client-facing discussions and facilitating alignment
• 3+ years of experience in client-facing roles (e.g., Project Lead, Sales Engineer, or Technical Account Manager)
• 3+ years of account management experience specifically within a marketing agency setting
• Solid understanding of data modeling and working SQL knowledge to query and troubleshoot data
• Strong project management skills to coordinate and execute complex projects from start to finish

Preferred Qualifications

• Curiosity about AI technologies and a willingness to explore new ways of working with AI tools
• Proven ability to take ownership and independently resolve complex customer challenges

Benefits

• Remote-first work environment
• Competitive compensation
• Medical and dental benefits
• 401K plan
• Unlimited PTO and paid holidays
• Professional development reimbursement

About the Company

Improvado is an AI-powered marketing data platform built for mid-market and enterprise teams. We help companies automate complex marketing data workflows, unify data at scale, and surface insights through BI and AI. Brands like ASUS, Docker, Activision, and H&R Block rely on us to simplify analytics and improve marketing performance.