Enterprise Account Representative

Responsibilities

• Serve as a primary support contact for broker inquiries under the guidance of the Enterprise Account Executive
• Provide timely, professional communication to brokers, loan officers, and processors
• Manage inbound requests and assist with resolving routine questions
• Support outbound broker engagement efforts using CRM tools
• Accurately log all broker interactions and follow-ups within the CRM
• Assist in distributing product updates, rate changes, and program information
• Coordinate with internal operations teams to ensure smooth workflows
• Maintain organized records and ensure strong attention to detail

Requirements

• 3 years of mortgage experience
• Foundational experience in customer service or relationship-focused roles
• Clear and professional written and verbal communication skills
• High level of organization and ability to manage multiple tasks
• Proficiency with CRM systems and standard business tools
• Detail-oriented mindset with strong accountability

Benefits

• Competitive compensation structure
• Comprehensive health, dental, and vision coverage
• 401(k) plan
• Paid time off and company holidays
• Career development and growth opportunities

About the Company

At eLEND, we’re modernizing mortgage by combining human expertise with innovative technology to create faster, more seamless lending experiences.