Enterprise Customer Success Manager

Responsibilities

• Onboard new customers and introduce them to products including Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, and Kubernetes
• Coordinate complex projects with developers, IT managers, and decision makers
• Collaborate with Sales, Field Engineering, and Support to deliver engagement plans
• Manage a portfolio of customers to identify growth opportunities or renewal risks
• Run disciplined weekly customer and business reviews to prioritize blockers
• Serve as an internal customer advocate to influence product roadmaps and documentation
• Support customers through reactive ticket requests
• Create digital campaigns targeting multiple customers

Requirements

• Minimum 5 years of work experience related to IT
• Exposure to Linux OS, data applications, storage, cloud computing, networking, security, migration, or IoT
• Excellent presentation skills for discussing complex software
• Experience building and improving internal processes
• Knowledge of agile methodologies
• Proficiency in English is required

Preferred Qualifications

• Proficiency in Spanish or Portuguese
• Experience with Salesforce, Jira, and CRMs

Benefits

• Distributed work environment with twice-yearly in-person team sprints
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review and performance-driven bonus
• Maternity and paternity leave
• Team Member Assistance Program and Wellness Platform
• Travel opportunities and Priority Pass for long-haul company events

About the Company

Canonical is a leading provider of open source software and the publisher of Ubuntu. The company is a pioneer of global distributed collaboration, supporting breakthrough enterprise initiatives in public cloud, data science, AI, and IoT.