Enterprise Customer Success Manager - Central

About the Company

Sigma is the AI Apps and agentic analytics platform built on the cloud data warehouse. Business and technical teams use Sigma to explore live data, build intelligent applications, and automate critical workflows all without moving data or breaking governance. Sigma is trusted by more than 2,000 customers, including AMD, Duolingo, Colgate-Palmolive, and JPMorgan Chase.

Responsibilities

• Build and maintain strong relationships with decision-makers and influencers within high-value accounts
• Guide customers in optimizing their use of the platform to gain actionable insights
• Develop and implement strategies to maximize Net Dollar Retention (NDR) through upselling and churn reduction
• Serve as a customer advocate to the product team for features and enhancements
• Collaborate with customers to execute success plans aligned with business goals
• Design and deliver training sessions, webinars, and workshops to increase product adoption

Requirements

• Bachelor's or Master's degree in Business, Analytics, Computer Science, or a related field
• 7+ years of experience in customer success, account management, or consultative roles within SaaS or BI industries
• Experience navigating complex enterprise sales environments with multiple stakeholders
• Strong analytical skills with ability to solve complex problems using data
• Proven ability to manage and grow customer accounts focusing on NDR
• Experience with SQL, data visualization tools, and cloud analytics platforms (Snowflake, Databricks, Redshift, BigQuery)
• ETL experience
• Experience implementing production business intelligence solutions
• Startup experience

Benefits

• Equity
• Generous health benefits
• Flexible time off policy
• Paid bonding time for all new parents
• Traditional and Roth 401k
• Commuter and FSA benefits
• Lunch Program