Enterprise Customer Success Manager

Responsibilities

• Own and drive revenue across a portfolio of Enterprise customers
• Ensure product adoption of existing and new product introductions
• Cross-sell Fastly solutions and drive customer usage
• Partner with Sales, Sales Engineering, and partners to grow revenue
• Drive renewals to successful close and generate new opportunities
• Monitor account health and identify executive sponsorship opportunities
• Conduct Monthly and Quarterly Business Reviews to highlight new initiatives
• Collaborate with product, marketing, and sales teams for customer feedback
• Engage with customers in person and remotely to understand business requirements

Requirements

• Current residency in Dubai is required
• Minimum 5+ years of local market experience within the UAE
• Business-level proficiency in Arabic is highly preferred
• Strong account management and strategic sales experience in the UAE
• Experience within CDN, PaaS, or Cybersecurity industries is ideal
• Proven track record of driving revenue through up-selling and cross-selling
• Ability to conduct customer meetings and technical demos
• Strong presentation, project management, and organizational skills
• Fluent in English
• Technical background is highly valued

About the Company

Fastly's edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing applications at the edge of the Internet.