Enterprise Customer Success Manager

Responsibilities

• Own the post-sale customer experience from onboarding to revenue retention
• Deliver data-driven narratives and meaningful insights to customers
• Implement and optimize solutions to improve product performance
• Partner with Sales and Product Strategy teams to drive renewals and upsells
• Oversee account setup, project manage implementations, and conduct customer training
• Serve as the primary point of contact for troubleshooting technical issues
• Monitor performance to ensure success targets are exceeded

Requirements

• 2+ years of experience as a Customer Success Manager
• 1+ year of experience working with Enterprise or high-value customers
• Experience with Recruitment Advertising or Performance Based Advertising
• Ability to develop and deliver compelling presentations using data storytelling
• Advanced knowledge of G Suite
• Strong organizational and time-management skills

Preferred Qualifications

• Experience working with programmatic platforms

About the Company

ZipRecruiter is a leading online employment marketplace powered by AI-driven smart matching technology, connecting job seekers with millions of businesses worldwide.