Enterprise Support Engineer

Responsibilities

• Advise and handle support requests from enterprise customers on the PlanetScale platform
• Act as a customer-facing subject-matter expert for enterprise customers
• Identify product gaps and work with Technical Account Management, Engineering, and Sales Engineering teams to prioritize and escalate them
• Participate in an on-call rotation for high-priority issues

Requirements

• Experience supporting production databases and applications, preferably at scale
• Experience with database internals and performance tuning for PostgreSQL and MySQL
• Working knowledge of Kubernetes
• Strong ability to communicate directly with customers via email, Slack, video, or in person

Preferred Qualifications

• Knowledge of application deployment platforms and frameworks such as Python, Go, Node, or PHP
• Experience with cloud platforms including AWS, GCP, or Azure
• Knowledge of monitoring, observability, and debugging tools
• Contributions to open-source projects in the database or infrastructure space

About the Company

PlanetScale is reinventing the database space, offering Postgres and Vitess clusters to help businesses handle large-scale data workloads efficiently. We work with exciting brands in gaming, consumer tech, and B2B SaaS to power world-class applications.