Executive Director, Revenue Cycle and Patient Access Transformation

Responsibilities

• Lead front-end revenue cycle operations including registration, scheduling, eligibility, and financial clearance
• Manage budgets, financial forecasts, and cost analysis models to ensure fiscal accountability
• Monitor and improve KPIs such as days in accounts receivable, denial rates, and cash projections
• Oversee access center and call center strategy, structure, and performance
• Design and implement scheduling models and template optimization to improve access to care
• Lead Epic implementation projects related to Patient Access and Revenue Cycle workflows
• Apply Lean and process improvement methodologies to reduce waste and improve efficiency
• Lead organizational change management efforts across clinical and administrative teams

Requirements

• Bachelor’s degree in Business, Healthcare Administration, or related field
• 15+ years of progressive healthcare leadership experience in revenue cycle, patient access, or ambulatory operations
• Strong Epic or similar EMR implementation and optimization experience
• Demonstrated experience managing healthcare call centers or access centers
• Proven track record in budget management and financial oversight

Preferred Qualifications

• Master’s degree (MBA, MHA, or related discipline)
• Experience leading multi-site or enterprise-level healthcare operations

About the Company

The Wilshire Group is a boutique consulting firm specializing in revenue cycle optimization and fostering effective collaboration between operational and IT facets within the healthcare industry.