Experience Strategist

Responsibilities

• Run discovery sessions with clients to uncover operational challenges, user needs, and areas for improvement.
• Map customer and employee journeys to highlight friction points and opportunities.
• Translate business challenges into clear use cases where intelligent solutions can streamline processes or enhance experiences.
• Design future-state service blueprints that integrate technology seamlessly.
• Collaborate with builders and engineers to scope and prototype solutions.
• Present findings, roadmaps, and pilots to client stakeholders.
• Contribute to frameworks and playbooks that make our process scalable.

Requirements

• Experience in service design, strategy consulting, or digital transformation.
• Strong ability to map workflows, customer journeys, and business processes.
• Familiarity with automation tools or emerging technologies and how they apply in a business context.
• Skill in visualizing opportunities through journey maps, blueprints, or ROI cases.
• A balance of analytical thinking (ROI, KPIs, efficiency) and human-centered design (adoption, usability, trust).
• Excellent facilitation and communication skills; confident leading workshops and executive discussions.
• A collaborative mindset with the ability to work across technical and non-technical teams.
• At least 5 years of experience in relevant strategy, design, or transformation projects.
• Flexibility to adapt to changing client needs and project environments.
• Willingness to work on-site with clients if required.

About the Company

We’re a team of strategists, designers, creatives, project managers, user experience specialists, and everything in between! What unites us is our appetite to learn and to work together as one team to create the best possible digital experiences for the end users of our digital products, and for each other. If you share the same outlook and values, feel free to send us your resume. We are always on the lookout for great people.