Family Success Liaison

About the Company

MeBe is a provider of evidence-based therapies for children with autism and other special needs. Our mission is to empower families, professionals, and communities by educating and training them on evidence-based approaches through play-filled, research-based care across multi-disciplines including ABA, Speech and OT.

Responsibilities

• Serve as the primary point of contact for prospective families, driving conversion from initial inquiry through enrollment.
• Respond to inbound calls and emails while actively following up on leads and referrals.
• Advise prospective families on services, scheduling, and insurance while driving progression through the enrollment process.
• Partner with Site/Area Directors to move families efficiently from initial contact through onboarding to service start.
• Manage a high volume of prospective and new clients, tracking progress in Zoho.
• Proactively connect with prospective and current clients to drive enrollment and expand services through thoughtful upselling.
• Own the client experience by ensuring timely outreach, consistent follow-ups, and effective handoffs to clinical teams.

Requirements

• 3-5 years experience in a high-volume, client-facing role (sales, intake, account management, or care coordination)
• Minimum 1 year ABA intake experience required
• Experience working within a CRM system (Zoho, Salesforce, or similar)
• Ability to work a flexible schedule, including evenings, to align with family availability
• Strong communication skills and ability to build trust quickly

Preferred Qualifications

• Candidates located in PST timezone

Benefits

• Hourly $27-$32, depending on experience
• Twenty-nine paid days off
• Medical, Vision, Dental (80% Employee, 50% Dependents)
• Life, AD&D, Accident, Hospital Indemnity, Short Term Disability, and Critical Illness Insurance
• Discounted pet insurance
• 401k program
• Tuition discounts through University Partnerships