FinTech Support Specialist (EMEA)

About the Company Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. The team comprises over three thousand self-driven individuals spanning over 100 countries. Our market-leading technology, expertise, and global team are crucial to the platform’s success.

Responsibilities

• Deliver support by addressing and resolving queries and issues related to payments or card transactions.
• Investigate issues or requests within the framework of strict Service Legal Agreements.
• Liaise with third-party partners to escalate issues or requests.
• Utilize data analysis for root-cause investigations to identify and implement strategies to prevent future customer support escalations.

Requirements

• 3+ years of experience in handling complex and/or technical customer escalations, preferably in a Tech or FinTech start-up environment.
• Familiarity with tools such as SQL, JIRA, Zendesk, and Excel.

Preferred Qualifications

• Prior experience in BPO, Call Centres, or Customer Facing Teams.

Benefits

• Provided computer equipment tailored to your role.
• Stock grant opportunities.
• The flexibility of remote work, including WeWork access where available.