First Party Fraud Ops Specialist

About the Company

Imprint helps the world's best brands grow the lifetime value of their customers by rebuilding co-branded credit cards to be smarter and more rewarding. Backed by top-tier venture capital, Imprint combines advanced payments infrastructure and intelligent underwriting to create modern, embeddable financial products.

Responsibilities

• Action daily applications and existing account portfolio cases in the first party fraud queue
• Review information elements to decision cases for first party and third party fraud
• Monitor live transaction activity to identify high-risk fraud scenarios
• Manage and resolve customer dispute claims from beginning to end, including documentation review and filing claims
• Drive improved performance on established Fraud KPIs to reduce fraud loss while maintaining customer experience
• Balance high productivity and urgency with quality decision-making

Requirements

• High School Diploma, GED, or equivalent certification
• 2+ years of experience in fraud investigations (first party, synthetic ID, or ID theft fraud)
• Ability to identify patterns within complex situations
• Ability to work independently to resolve cases under service level agreements
• Strong verbal and written communication skills
• Strong analytical skills to track and meet metrics and KPIs
• Exceptional organization and attention to detail

Preferred Qualifications

• Prior experience at a high-growth startup
• Financial services industry experience