Founding Customer Success Manager

About the Company

Endless Commerce is an AI-powered CommerceOS that helps consumer brands manage the chaos of omnichannel operations. We serve brands scaling from $1M to $500M+ in revenue, providing real-time inventory visibility, EDI and purchase order automation, and supply chain intelligence across DTC, wholesale, marketplaces, and retail channels.

Responsibilities

• Lead new customer onboarding from contract signature to live status
• Manage retention, renewals, and the overall health of a book of business
• Identify expansion opportunities for new channels, features, or integrations
• Partner with product and marketing on customer communications and product updates
• Build CS playbooks including onboarding checklists, QBR templates, and health score frameworks
• Synthesize customer feedback to inform product development
• Drive customer referrals and advocacy

Requirements

• 3–5+ years of customer success or account management experience
• SaaS experience serving e-commerce or consumer brands preferred
• Understanding of omnichannel operations (inventory, orders, wholesale, retail)
• Highly organized and data-driven approach
• Ability to work hands-on with onboarding and troubleshooting
• Strong cross-functional collaboration skills