Fraud Risk Management and Operations Manager

Responsibilities

• Support the development, implementation, and maintenance of fraud detection, alert management, and investigation procedures
• Manage teams responsible for Level 1 fraud alert review and Level 2 fraud case investigation
• Establish and monitor quality standards, productivity expectations, and SLAs
• Assist in overseeing BSA/AML program components, including suspicious activity identification
• Partner with Risk, Compliance, Product, and Operations teams to enhance fraud detection strategies
• Participate in risk assessments to identify emerging fraud typologies
• Drive continuous improvement in alert-to-case workflows and automation

Requirements

• Bachelor's degree or equivalent education and work experience
• 5+ years of experience in fraud operations
• Experience in alert review, case investigation, and fraud typology analysis
• Ability to direct daily work of individual contributors regarding documentation and accuracy

Preferred Qualifications

• CAMS certification
• CFE certification
• Other fraud or financial crimes certifications

About the Company

Pathward is a financial empowerment company dedicated to creating financial inclusion for all. We work with innovators to increase financial availability, choice, and opportunity by providing responsible, secure, and high-quality financial products.