Fuzhou-English OPI/VRI Interpreter

Responsibilities

• Answer calls professionally following the Interpreter's code of conduct
• Take accurate notes during calls and render all messages completely without adding, omitting, or substituting
• Apply medical and healthcare terminology knowledge to facilitate clear communication
• Provide highest level of customer service during OPI/VRI sessions
• Facilitate communication between Limited English Proficient speakers and clients
• Complete internal professional training and pursue relevant certifications
• Comply with dress code requirements for video remote interpreting

Requirements

• Fluent in English and native in Fuzhou
• 1+ years of over-the-telephone interpretation experience preferred
• Knowledge of medical terminology preferred
• Healthcare industry certifications (PICSI, ALTA, HIPAA, etc.) preferred
• High school diploma
• High emotional intelligence and tolerance for different cultures
• Strong communication, listening, note-taking, and memory retention skills

Preferred Qualifications

• Dedicated wired internet: minimum 10 Mbps download / 3 Mbps upload (Wi-Fi not allowed)
• Windows 10 operating system with dual core 2 GHz processor and 8 GB RAM minimum
• USB wired noise-cancelling headset with built-in microphone (no Bluetooth or wireless)
• Computer operating in "High Performance" mode with power adapter plugged in
• Chromebook and Mac not permitted; no external devices like phones or tablets

About the Company

Future Group Translation and Localization Services, founded in 1994, is one of the world's most trusted translation and localization expert houses. The company provides language services across the globe with ISO certification and high-tech translation memory software technology, serving clients in healthcare, legal, and numerous other industries.