Genetic Counselor Assistant I

Responsibilities

• Review genetic test orders for completeness, accuracy, and appropriateness
• Facilitate test setup by linking relative samples and positive controls
• Document order details and updates into internal systems
• Identify issues and place tests on hold for downstream processing
• Notify clients of issues and resolve discrepancies in missing information
• Respond to patient and provider inquiries via phone and email
• Process incoming referrals and coordinate patient scheduling
• Support the Patient Counseling Team with follow-up tasks and workflow management
• Maintain working knowledge of systems for ordering, setup, and scheduling

Requirements

• Bachelor's degree in Biology, Medical Technology, Healthcare, or a related scientific field
• Proficiency in Microsoft Office 365 applications
• Strong verbal and written communication skills
• Proficiency in mathematical reasoning and computer literacy
• Ability to work independently and collaboratively
• Flexibility to work either Sun-Thurs 8am-4:30pm ET or Mon-Fri 1:30p-10pm ET

Preferred Qualifications

• Foundational knowledge of Genetic Counseling Assistance

About the Company

GeneDx is a leader in precision medicine, utilizing one of the world's largest rare disease datasets to turn genomic data into life-changing answers for patients and families globally.