Global Intake & Case Management Assistant

Responsibilities

• Handle inbound intake calls and conduct the full intake process from initial call through file setup
• Convert qualified leads into clients by obtaining necessary documentation and electronic signatures
• Accurately enter intake information into CasePeer to ensure organized and complete case files
• Draft and send Letters of Representation and request police reports using firm templates
• Assist case managers with overflow casework to maintain momentum across active cases
• Follow up on medical records and coordinate with providers to obtain necessary documentation
• Maintain clear communication with clients via phone, text, and digital platforms
• Collaborate with staff members using Microsoft Teams to ensure streamlined operations

Requirements

• 2–3 years of experience in a U.S.-based personal injury law firm
• Fluent in both English and Spanish
• Proficient with CasePeer, VoIP systems, and Microsoft Teams
• Ability to work U.S. hours (11:00 AM–7:00 PM EST)
• Strong organizational skills and attention to detail
• Proven ability to work independently in a remote environment

About the Company

Turner Ross Germain is a personal injury and local government law firm based in Marietta, Georgia. The firm combines litigation precision with a client-first approach, currently undergoing a period of growth and system transformation.