Global Network Operations Lead

Responsibilities

• Own 24x7 operational stability of the global network environment, including incident response and escalation management
• Monitor global network availability, performance, and capacity to identify operational risks
• Lead operational reviews, incident postmortems, and problem management activities
• Provide functional leadership for Voice Operations and WebEx Cloud Contact Center support
• Establish and maintain global network operations standards, runbooks, and SOPs
• Align operational execution with enterprise network, infrastructure, and cybersecurity strategy
• Drive remediation of audit findings, compliance requirements, and cyber vulnerabilities
• Define requirements for network monitoring, observability, and reporting tools
• Mentor less experienced team members and facilitate cross-functional working sessions

Requirements

• Strong experience supporting enterprise-scale or global network environments with 24x7 requirements
• Deep understanding of network operations (incident, problem, and change management)
• Experience with routing, switching, firewalls, VPN, SD-WAN, wireless, DNS, and load balancing
• Experience with ITSM platforms and network monitoring tools
• Strong analytical, problem-solving, and stakeholder management skills
• Ability to communicate complex technical issues to business stakeholders and leadership

Preferred Qualifications

• Experience supporting voice, contact center, or unified communications (WebEx Cloud Contact Center preferred)
• Experience driving remediation of audit findings and cyber vulnerabilities
• Relevant certifications such as CCNP, CCNA, ITIL, CISSP, CISM, or CompTIA Security+

About the Company

Yum! Brands is a global leader in the restaurant industry, owning iconic brands including KFC, Taco Bell, Pizza Hut, and Habit Burger & Grill.