Group Director, Client Services

Responsibilities

• Establish long-term client relationships through regularly attending onsite meetings and events
• Grow client accounts by identifying opportunities to cross sell or upsell
• Lead the development of strategic account plans that outline the full client landscape
• Support the team on strategic/business development and tactical implementation
• Achieve specific revenue and margin targets on a monthly, quarterly, and annual basis
• Provide accurate and timely forecasts and maintain Salesforce records
• Coach and mentor team members, prioritizing activities amongst accounts
• Partner with the business development team to create compelling proposals and participate in pitch presentations
• Stay up to date on the latest industry trends, technologies, and AI advancements
• Provide thought leadership within industry aligned to the portfolio

Requirements

• 10+ years of experience in digital marketing, client-facing strategy, or business development within consulting
• Strategic account planning experience driving investment growth
• Strong leadership skills with confidence in presenting digital strategies and roadmaps
• Strong business and financial acumen to understand client priorities and budgets
• Experience communicating strategic initiatives to internal and external stakeholders
• Proven ability to rally cross-functional teams around common goals
• Ability to travel up to 25% for client meetings

About the Company

Velir is an established mid-sized agency with a top-tier portfolio of clients, ranging from the world’s largest non-profits to Fortune 500 brands. We are a remote-first company built on a foundation of trust, collaboration, and continued improvement.