Hakka Chinese Interpreter - Remote VRI/OPI

Responsibilities

• Answer calls professionally and adhere to the Interpreter's code of conduct
• Take accurate notes during calls and render all messages completely without adding, omitting, or substituting
• Apply medical and healthcare terminology knowledge to facilitate clear communication
• Provide the highest level of customer service during interpreting sessions
• Facilitate communication between Limited English Proficient individuals and clients
• Participate in internal professional training and pursue relevant certifications
• Report to team leaders and comply with dress code requirements for video remote interpreting

Requirements

• Native fluency in Hakka Chinese and fluent English
• 1+ years of OPI/VRI experience preferred but not mandatory
• Knowledge of medical terminology preferred
• Healthcare certifications preferred (PICSI, ALTA, HIPAA)
• High school diploma
• High emotional intelligence and tolerance for different cultures
• Strong communication, listening, note-taking, and memory retention skills
• Windows 10 or higher with dual-core 2GHz processor (Intel Core i5 or superior)
• 8GB RAM minimum
• Wired internet connection with 10 Mbps download and 3 Mbps upload speeds (Wi-Fi not allowed)
• USB wired noise-cancelling headset with built-in microphone (no Bluetooth or wireless)
• Computer operating in "High Performance" mode, plugged into power adapter

Benefits

• Fully remote position with clear scheduling
• Full-time hours including business and weekend coverage
• Immediate availability to start after onboarding
• Internal certified training provided
• Monthly fee payments with contract employment

About the Company

Future Group Translation and Localization Services, founded in 1994, is one of the world's most trusted translation and localization expert houses. The company provides language services across the globe with ISO certification and high-tech translation memory software technology, serving clients in the most beneficial and cost-effective way.