Head of AFC

Responsibilities

• Own the AFC operating model by designing and scaling end-to-end first-line processes for alerts, RFIs, onboarding, and monitoring.
• Take total accountability for AFC metrics, including alert volumes, manual-review rates, and automated clearance.
• Operate within Board-ratified appetite bands, making definitive judgments and escalating strictly by exception.
• Partner with the CFO to manage the capital and cost-to-serve impact of financial-crime operations.
• Represent the first line in Product Groups to manage the financial-crime rules that drive user friction.
• Lead and develop AFC analysts, removing single-person dependencies and clearing operational bottlenecks.
• Optimize user experience by tuning manual-review models to reduce onboarding delays.
• Leverage AI and data to increase automated clearance rates and produce essential business reporting.

Requirements

• Substantial experience in first-line operational leadership within a regulated bank, fintech, or crypto institution.
• Proven track record of owning and moving operational financial-crime metrics.
• Deep competence in risk-based control calibration to avoid over-blocking or unnecessary de-risking.
• Commercial and capital literacy, with the ability to discuss cost-to-serve and financial efficiency.
• Experience working across dual-entity regulatory frameworks (e.g., Bank and VASP).
• Executive presence with the ability to defend the operating model to regulators and the Board.

Benefits

• 100% remote work environment with the ability to work from anywhere in the world.
• Flexible PTO plan to support a healthy work-life balance.
• Yearly budget dedicated to individual learning and development goals.
• Opportunity to work with a high-performance, globally distributed team.

About the Company

Xapo Bank is a fully distributed team of over 160 professionals working from 50+ countries. We are committed to providing economic freedom and wealth protection through cutting-edge technology, regardless of where our users live.