Head of Customer Success Partnership

Responsibilities

• Lead and develop Sumsub’s CS Partnership function, combining strategic ownership with hands-on involvement in key partner topics
• Manage a team of Customer Success Partnership Managers, including coaching, performance management, and capacity planning
• Oversee partner operations, including production performance, adoption, escalations, and expansion opportunities
• Build and improve practical processes for partner onboarding, engagement models, and CRM standards
• Partner with Sales, Product, Engineering, and Finance to drive partner growth and resolve technical or commercial escalations
• Track partner performance, health, and revenue impact to improve global support models

Requirements

• Strong leadership experience in Customer Success, Partner Success, or Account Management
• Proven experience managing and developing small to medium-sized teams
• Background in B2B SaaS, fintech, compliance, or complex technical environments
• Experience working with enterprise customers or indirect revenue channels across multiple regions
• Strong commercial mindset with the ability to identify upsell and cross-sell opportunities
• Excellent cross-functional stakeholder management skills
• Analytical mindset with proficiency in CRM workflows and reporting

Benefits

• Remote-first, trust-based culture with no mandatory office days
• True flexibility with non-traditional working hours
• Extra time off, including your birthday, personal days, and holiday time
• Competitive and transparent compensation benchmarked to the market
• Opportunities for professional growth and personal development
• Regular team offsites to collaborate and recharge in person

About the Company

Sumsub is a leading full-cycle verification platform that enables scalable compliance. From identity and business verification to ongoing monitoring, our platform helps over 4,000 clients—including Bitpanda, Wirex, and Vodafone—accelerate growth, prevent fraud, and maintain global compliance.