Head of VIP

Responsibilities

• Build and manage VIP lifecycle journeys including retention, reactivation, and loyalty growth
• Develop and execute a comprehensive VIP strategy
• Lead and scale the VIP management team
• Define segmentation strategy for high-value players
• Optimize VIP bonus models, rewards, and loyalty programs
• Monitor and improve key KPIs such as VIP LTV, ARPU, Retention Rate, NGR, and churn
• Ensure high-quality personalized communication across channels
• Collaborate closely with CRM, BI, Marketing, and Product teams
• Control VIP budgets and ensure ROI-positive bonus allocation

Requirements

• 5+ years of experience in iGaming
• 3+ years of experience in VIP management or high-value player retention
• Proven experience managing VIP teams
• Strong understanding of player segmentation and monetization strategies
• Experience working with bonus cost optimization and ROI modeling
• Strong analytical skills and data-driven mindset
• English level at least Upper-Intermediate
• Spanish language skills are a plus

Benefits

• Health & Wellness Focus
• Global Medical Coverage
• Growth Opportunities
• Benefits Programs (gym, dental, psychological services, etc.)
• Performance-Driven Rewards
• Dynamic Work Environment

About the Company

Our client is an international online gaming company offering sports betting and casino services, with a significant presence in Latin America. They focus on delivering a high-quality, personalized gaming experience through advanced technology and localized services.