Health Engagement Specialist

Responsibilities

• Conduct high volume outbound calls to patients to promote preventive care
• Field inbound calls from patients and primary care providers
• Identify and guide patients overutilizing the emergency room toward appropriate care
• Support patients undergoing care transitions to ensure follow-up care is in place
• Assist patients with scheduling appointments and navigating care options
• Maintain accurate patient interaction records using CRM systems like Salesforce
• Meet or exceed daily outreach and engagement performance metrics

Requirements

• 1-2 years of experience in patient engagement, outreach, or healthcare customer service
• Strong communication and interpersonal skills
• High level of empathy and compassion for diverse patient populations
• Ability to work in a fast-paced, evolving startup environment
• Problem-solving mindset and critical thinking skills
• Organizational skills to manage multiple tasks simultaneously

Preferred Qualifications

• Familiarity with care coordination and preventive services
• Experience with transitions of care
• Familiarity with CRM systems (e.g., Salesforce) and call management tools

About the Company

Diverge Health partners with primary care providers to improve engagement and management of Medicaid patients. We offer specialized resources and clinical programs to close gaps in care and address medical, social, and behavioral needs.