Hmong VRI/OPI Interpreter

Responsibilities

• Answer calls professionally and adhere to the Interpreter's code of conduct
• Take accurate notes during calls and render all messages completely without adding, omitting, or substituting
• Apply medical and healthcare terminology knowledge to facilitate clear communication
• Provide the highest level of customer service during interpreting sessions
• Facilitate communication between Limited English Proficient speakers and clients
• Participate in internal professional training and pursue relevant certifications
• Report to team leaders and comply with dress code requirements for video remote interpreting

Requirements

• Fluent in English and native-level proficiency in Hmong
• High school diploma in your native language
• High emotional intelligence and tolerance for different cultures
• Strong communication, listening, note-taking, and memory retention skills
• 1+ years of OPI/VRI experience preferred but not mandatory
• Knowledge of medical terminology preferred
• High-speed wired internet (10 Mbps down, 3 Mbps up minimum)
• Windows 10+ computer with Intel Core i5+ processor and 8GB RAM
• USB wired noise-cancelling headset with built-in microphone

Preferred Qualifications

• International healthcare certifications (PICSI, ALTA, HIPAA, etc.)
• Awareness of legal terminology
• Prior experience with well-known interpretation companies

Benefits

• Fully remote position with clear scheduling
• Full-time hours including business and weekend coverage
• Immediate availability to start after onboarding
• Internal certified training provided
• Monthly fee payments with contract-based employment
• Supportive team environment with active communication and corporate culture

About the Company

Future Group Translation and Localization Services, founded in 1994, is one of the world's most trusted translation and localization expert houses. With ISO certification, high-tech translation memory software, and access to translators for any language and business application, Future Group has earned a reputable position across the global language services market.