Hmong VRI/OPI Interpreter

Responsibilities

• Answer calls professionally and adhere to the Interpreter's code of conduct
• Take accurate notes during calls and render all messages completely without adding, omitting, or substituting
• Apply medical terminology knowledge to facilitate healthcare and medical interpreting sessions
• Provide the highest level of customer service while facilitating communication between Limited English Proficient speakers and clients
• Participate in internal professional training and pursue additional certifications
• Report to team leaders and comply with dress code requirements for video remote interpreting

Requirements

• Fluent in English and native proficiency in Hmong
• 1+ years of OPI/VRI interpretation experience preferred
• Knowledge of medical terminology preferred
• Healthcare industry certifications preferred (PICSI, ALTA, HIPAA)
• High school diploma
• High emotional intelligence and tolerance for different cultures
• Strong communication, listening, note-taking, and memory retention skills
• Windows 10, dual core 2GHz processor, 8GB RAM
• Wired internet: 10 Mbps down / 3 Mbps up (Wi-Fi not allowed)
• USB wired noise-cancelling headset (no Bluetooth/wireless)

About the Company

Future Group Translation and Localization Services, founded in 1994, is one of the world's most trusted translation and localization expert houses. The company provides language services across the globe with ISO certification and high-tech translation memory software technology, serving clients in healthcare, legal, and numerous other industries.