Hostess

Responsibilities

• Greet and welcome guests with a friendly and professional demeanor
• Manage reservations through phone, email, and in-person inquiries
• Escort guests to their tables and ensure they are comfortably seated
• Monitor table rotation to maximize seating efficiency and minimize wait times
• Coordinate with restaurant staff to ensure smooth service flow
• Maintain an organized and clean reception area
• Handle guest inquiries and special requests with empathy and efficiency
• Assist in resolving any customer concerns or complaints
• Collaborate with food and beverage team to support overall operations
• Maintain up-to-date knowledge of menu items, daily specials, and promotions

Requirements

• Previous experience in food & beverage or restaurant operations
• Excellent guest service skills with a strong customer-focused attitude
• Superior English language proficiency, both verbal and written
• Proven ability to work in a fast-paced, dynamic environment
• Strong attention to detail and commitment to operational excellence
• Proficiency in using reservation management systems
• Excellent communication and interpersonal skills
• Basic math skills for managing reservations and table assignments
• Ability to stand for extended periods and move continuously during shifts
• Flexible schedule with availability to work evenings, weekends, and holidays
• Professional appearance and adherence to grooming standards
• High school diploma or equivalent

Preferred Qualifications

• Higher education in hospitality is a plus

About the Company

NH Collection Dubai The Palm: Eclectic Elegance on Palm Jumeirah

Our exciting new hotel on Palm Jumeirah offers easy access to Nakheel Mall and top Dubai attractions. The property features 227 guest rooms and suites, 306 serviced apartments, a rooftop infinity pool, and vibrant sports bar. Guests enjoy elegant local touches and a welcoming atmosphere. NH Collection Dubai The Palm is designed to provide chic comfort and memorable experiences in Dubai.