Implementation Manager

About the Company

Infinitus is AI communications in service of patients. We’re pioneering agentic communications to connect the entire healthcare system, reducing patient anxiety and increasing speed to treatment. Backed by top investors like Google Ventures and Andreessen Horowitz, we automate complex healthcare interactions to create time for providers and patients.

Responsibilities

• Lead end-to-end delivery for new client integrations and solution pilots
• Translate business use cases into detailed technical solution plans
• Manage integrations with client systems including CRM (Salesforce), EMRs, and data platforms via APIs, CSVs, and Smart on FHIR
• Coordinate with customer enablement, engineering, and product teams for scalable rollouts
• Manage multiple concurrent client implementations using structured delivery methodologies
• Act as a consultative partner to Big Pharma, Specialty Pharmacy, Payor, and Provider clients
• Lead technical client conversations, design, build, QA, UAT, and go-live cycles

Requirements

• 4–5 years of experience in software implementation, technical consulting, or system integration for healthcare clients
• Proven ability to project manage client-facing technical projects end-to-end
• Strong agile and project management skills
• Hands-on experience with Salesforce or other CRM platforms
• Exceptional verbal and written communication skills
• Analytical problem-solving skills and high attention to detail
• Ability to work independently in a fast-paced startup environment

Preferred Qualifications

• Experience working with pharmaceutical manufacturers or life sciences technologies
• Familiarity with Mulesoft or similar integration tools
• Exposure to AI solutions, digital transformation, or healthcare automation
• Experience with data integrations involving EMR or payor systems