Implementation Manager

About the Company

Multitude Insights builds modern tools for public safety agencies. Our flagship product, BLTN, transforms siloed law-enforcement bulletins and investigative intel into a searchable, AI-powered network that connects cities, counties, and states.

Responsibilities

• Lead end-to-end implementations from kickoff through go-live and stabilization
• Manage project timelines, milestones, and stakeholder communication
• Configure customer environments using internal tools and workflows
• Conduct workflow assessments and develop future state workflow maps
• Guide customers through change management and adoption challenges
• Collaborate with Customer Success to deliver onboarding sessions and training
• Create scalable implementation playbooks, templates, and processes
• Partner with Product and Engineering to translate customer needs into actionable requests

Requirements

• 6+ years of experience in implementation, onboarding, customer operations, or project management within SaaS or gov-tech
• Experience managing complex customer implementations with multiple stakeholders
• Ability to manage multiple concurrent projects simultaneously
• Hands-on approach to implementation and configuration tasks
• Strong project management and organizational skills
• Excellent communication skills and ability to build trust with customers
• Builder mindset with comfort operating in ambiguity
• Experience in gov-tech or public sector technology is highly preferred
• Experience in startup or early-stage environments is a plus