Implementation Specialist

Responsibilities

• Execute end-to-end onboarding for new customers using defined frameworks and playbooks
• Support customer configuration, setup, and training to enable early product adoption
• Track onboarding progress, milestones, and readiness using internal tools
• Identify risks or blockers early and escalate appropriately
• Serve as the day-to-day delivery contact during the onboarding window
• Coordinate with Engineering and Product to resolve onboarding-related issues
• Capture customer feedback, usability issues, and defects encountered during onboarding
• Log bugs and delivery issues with clear reproduction steps and customer context
• Contribute to onboarding documentation, guides, and templates

Requirements

• 3-5 years of experience in implementation, onboarding, customer support, or delivery roles
• Strong organizational skills and attention to detail
• Clear written and verbal communication skills
• Experience working with technical teams and Scrum framework
• Experience with SaaS tools, CRMs, or project tracking tools

Preferred Qualifications

• Energy industry experience
• SaaS or technical product exposure

Benefits

• Medical, dental, and vision insurance fully covered for employees and families
• Flexible paid time off (minimum 20 days encouraged)
• 12 weeks of paid parental leave
• 401(k) plan through Betterment
• Sponsored team lunches twice monthly
• Comprehensive well-being and mental health support

About the Company

Texture focuses on accelerating customer time-to-value through consistent onboarding execution and high-quality delivery processes.