Implementation Strategist

About the Company

Founded in 2017, Dutchie is a comprehensive technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie is the leading technology company in the cannabis space.

Responsibilities

• Own the onboarding and training of new dispensary customers launching on Dutchie
• Guide clients through configuration, best practices, and product fundamentals across all core products
• Manage white-label mobile app submissions and releases through App Store Connect and Google Play Console
• Translate complex technical concepts into clear, actionable steps for non-technical operators
• Manage project timelines and customer records in Salesforce
• Collaborate cross-functionally with Sales, Support, and CSM
• Surface client feedback and trends to inform product development

Requirements

• 2+ years in a customer-facing technical role (SaaS implementation, POS, account management, or solutions engineering)
• Strong communication skills across phone, email, and video
• Experience with developer portals like App Store Connect, Google Play Console, or Firebase
• Ability to travel within the US
• AI mindset focused on automating workflows

Preferred Qualifications

• Retail cannabis or dispensary operations experience
• PMP Certification
• METRC or BioTrack experience
• Looker or BI tool familiarity

Benefits

• Full medical benefits including dental and vision plans
• Equity packages in the form of stock options
• Technology allowance
• Flexible vacation and sick days