Inside Sales Representative (Southeast)

Responsibilities

• Works closely with sales teams to provide general administrative sales support to ensure contract terms and assists customers with pre-sale inquiries in addition to order fulfillment.
• Responsible for processing and managing customer purchase orders and entering orders at the appropriate location.
• Coordinate the purchase orders with plant locations, reload yards, procurement and logistics so that customer due dates are satisfied.
• Must comply with Sox standards for accurate documentation.
• Responsible for handling telephone inquiries from customers.
• Provide superior customer service by anticipating customer needs and provide proactive solutions.
• Provide monthly reconciliation of reload yard inventory to ensure accuracy of the inventory.
• Assist in coverage while other inside sales representatives are out of the office.
• Complete occasional visits to a plant to assist in physical inventories and training.
• Provide support of customer restoration efforts during storms/emergencies by entering orders and assisting in the restoration which will require on occasion to work nights, weekends and holidays.

Requirements

• High school diploma or equivalent required; bachelor's degree in sales/marketing or related field preferred
• 1-3 years of experience in customer service or inside sales
• Excellent customer service skills
• Ability to analyze, read, and write general business reports
• Basic knowledge of financial reports
• An ability to effectively present information and respond to questions from groups of managers, clients, and customers
• Strong team player
• Must have high attention to detail
• Proficient use of Microsoft Office Products
• For remote position – must have reliable Wi-Fi
• Ability to work under pressure and manage multiple tasks
• Candidate must be a self-starter with the ability to work independently.
• Willingness to travel 5%

About the Company

Koppers is an integrated global provider of treated wood products, wood treatment chemicals and carbon compounds. Its products and services are used in a variety of niche applications in a diverse range of end-markets, including the railroad, specialty chemical, utility, residential lumber, agriculture, aluminum, steel, rubber, and construction industries.