Integrations & Technical Support Specialist

Responsibilities

• Partner with restaurant brands and third-party vendors to onboard new API integrations end to end
• Test integrations during onboarding and throughout software development cycles
• Document integration processes, configurations, and common failure modes
• Investigate and resolve issues originating in API processes by reading logs and tracing requests
• Interpret and debug data across JSON, XML, and GraphQL payloads
• Escalate and collaborate with engineering with clear, well-documented reproduction steps
• Provide technical training to internal teams and external partners
• Translate technical details for non-technical stakeholders and business context for technical ones

Requirements

• Solid understanding of API integrations and data movement between systems
• Comfort reading and interpreting JSON and XML
• Hands-on troubleshooting experience with technical integrations
• Exceptional written and verbal communication skills
• Ability to stay calm and resolve issues under pressure
• Strong grasp of how data relates to business needs
• Ability to travel up to 5 days per quarter for team gatherings

About the Company

ezCater is the #1 food tech platform for workplaces in the US, making it easy for organizations to manage food needs and order from over 125,000 restaurants nationwide.