[Interim] Director, Enterprise Success

Responsibilities

• Drive a significant increase in Enterprise Success attach rate, ensuring performance exceeds target.
• Grow net retention across your supported account portfolio, consistently surpassing goals.
• Maintain strong gross retention for your portfolio, meeting or exceeding established targets.
• Achieve enterprise renewal rate objectives by guiding accounts through successful renewals.

Requirements

• Proven leadership experience and achievement in enterprise customer success management or account management
• Customer networking, stakeholder, and escalation management
• Operational excellence
• Top talent identification, acquisition, development and retention
• Bias for action, bias for speed
• Ability and/or willingness to use our product

Preferred Qualifications

• Strong understanding of enterprise customer needs, challenges, and priorities relevant to Camunda’s customer base
• Executive presence and communication skills

Benefits

• Remote & Flexible: Work from anywhere with the setup that suits you, home office budget, co-working space support, and flexible time off to recharge when you need it.
• In Person Connection: We invest in meaningful face time through our Annual Kickoff, team offsites, and Camundi Connection Budgets, including contributing to meetups while travelling, and local gatherings with fellow Camundi.
• Health & Wellbeing: Access locally tailored healthcare, Modern Health for global mental wellbeing, and our Live Well Lifestyle Spending Account (LSA), a flexible, global benefit that puts you in control of your whole life, not just work, from: staying active, to caring for family, exploring personal passions, meaningful experiences, and investing in your financial wellbeing.
• Financial Security: Retirement and pension plans (often with company contributions), plus life and disability insurance where relevant.
• Professional Growth: Up to $/€/£1,000 per year for self-driven learning: courses, certifications, books, you decide!

About the Company

Camunda is the leader in enterprise agentic automation, orchestrating complex business processes, including high-value knowledge work, across agents, people, and systems. By creating production-ready, enterprise-grade agents with built-in governance, Camunda uniquely delivers trusted AI agents for business-critical processes. Over 700 leading innovators like Atlassian, ING, and Vodafone, rely on Camunda to slash time-to-value from months to days, boost operational efficiency, and elevate customer experiences. Camunda was named a Visionary in the inaugural 2025 Gartner® Magic Quadrant™ for Business Orchestration and Automation Technologies (BOAT).

As a fully remote, global company, we’re rewriting the rules of modern business. Named GP Bullhound’s 2024 Top 100 Next Unicorn list, certified as a Great Place to Work, and recognized by Flexa for true flexibility, we’re growing fast and looking for top talent to join our team. If you’re excited to do meaningful work and make real impact, keep reading, this role could be the one you’ve been waiting for.