IT Engagement Coordinator

Responsibilities

• Serve as the initial point of contact for Digital/IT intake requests, ensuring submissions are clearly defined and routed
• Coordinate intake activities to ensure efficient progression from request through delivery
• Facilitate early discovery activities in partnership with Business Analysts and UX teams
• Act as a central coordination point between business partners and delivery teams (BA, QA, UXD, and development)
• Track and maintain operational and portfolio metrics such as intake volume and throughput
• Identify inefficiencies in intake and delivery workflows and recommend process improvements
• Leverage AI-enabled tools to enhance documentation quality and workflow analysis

Requirements

• Bachelor’s degree in Business, Information Technology, or related field
• 2–5 years of experience in IT coordination, delivery operations, or workflow management
• Solid understanding of SDLC and IT delivery practices
• Strong analytical skills to interpret metrics and identify bottlenecks
• Excellent relationship building and communication skills

About the Company

Horace Mann was founded in 1945 to provide quality, affordable insurance for educators. Today, the company serves more than 4,100 school districts nationwide, helping educators protect their assets and prepare for a successful future through insurance and financial products.