IT Help Desk Technician

Responsibilities

• Provide excellent customer service via phone and remote technical support
• Walk clients through diagnostic procedures to identify and resolve errors
• Communicate with vendors to request service, update, and resolve open tickets
• Adhere to established methods for responding to and documenting support requests
• Perform maintenance tasks on end user devices
• Provide ongoing user training and self-fix solutions to clients
• Set up, troubleshoot, and configure PCs, printers, peripherals, and network equipment
• Handle technical requests such as password resets, drive mapping, and user accounts setup
• Provide limited Saturday coverage as part of an on-call rotation schedule
• Perform Tier 1 troubleshooting, configuration, and administration for Windows, Office 365, and Apple OS

Requirements

• Excellent verbal and written communication skills
• Proven time management and reliability
• Ability to work independently
• Strong problem solving and troubleshooting skills
• 1-2 years of tech support experience preferred
• 1-2 years of customer service experience
• Bachelor’s degree in IT or Computer Science preferred

About the Company

Darkhorse Tech provides comprehensive Dental-Specific IT services to clients, including managed services, startup projects, and hardware/software maintenance. They focus on building relationship-focused partnerships with the dental community.