IT Helpdesk Specialist

Responsibilities

• Provide first-level technical support for hardware, software, network, and connectivity issues
• Support Microsoft 365, Outlook, Teams, OneDrive, and SharePoint
• Assist with legal-specific software, document-management, and case-management applications
• Manage user accounts, passwords, permissions, and access via Active Directory/Entra ID
• Assist with employee onboarding/offboarding and workstation preparation
• Respond to help desk tickets and document troubleshooting steps
• Maintain accurate IT equipment and software inventory records
• Support remote access technologies including VPN and MFA
• Maintain strict confidentiality regarding client information and firm records

Requirements

• 2+ years of experience in IT help desk or desktop support preferred
• Working knowledge of Windows and Microsoft 365
• Familiarity with Active Directory/Entra ID and VPN/MFA
• Strong troubleshooting and problem-solving abilities
• Excellent written and verbal communication skills
• Ability to explain technical concepts to non-technical users
• Strong commitment to confidentiality and information security

Preferred Qualifications

• Experience in legal, financial, or healthcare sectors
• Experience with Clio case management software
• Knowledge of Adobe Acrobat and PDF workflows
• CompTIA A+, Network+, or Microsoft certifications