IT Support Specialist

Responsibilities

• Manage and administer Microsoft 365 users, licenses, and subscriptions
• Troubleshoot Outlook, Exchange Online, and Microsoft 365 email issues
• Configure and troubleshoot DNS records including A, MX, TXT, CNAME, SPF, DKIM, and DMARC
• Manage GoDaddy hosting, domain accounts, and SSL certificate installations
• Support Microsoft Azure cloud platform setup and Azure Active Directory administration
• Provide remote technical support for hardware, software, and connectivity problems
• Maintain security best practices, including MFA implementation and system monitoring
• Create and update technical documentation and standard operating procedures (SOPs)

Requirements

• Minimum of 1–2 years of business IT Support experience
• Strong hands-on experience with Microsoft 365 administration
• Experience managing Exchange Online and Outlook email systems
• Experience configuring and troubleshooting DNS records and domains
• Experience administering GoDaddy accounts
• Experience supporting Microsoft Azure environments
• Excellent written and verbal English communication skills
• Ability to work independently in a fast-paced remote environment

Preferred Qualifications

• Recent experience supporting U.S.-based companies
• Experience with Azure Active Directory (Azure AD)
• Familiarity with Microsoft Intune and Endpoint Manager
• Knowledge of SSL certificates, domain migrations, and website hosting
• IT certifications such as AZ-900, MS-900, CompTIA A+, or Network+

Benefits

• Competitive rates
• Weekly payments
• Free training and upskilling
• Constant support and guidance
• Access to a vibrant community