IT Support Specialist

Responsibilities

• Provide Tier 1 and Tier 2 technical support through the IT service desk
• Troubleshoot hardware, software, identity, endpoint, and SaaS application issues
• Manage user onboarding and offboarding, including account provisioning and device setup
• Support identity and access management including SSO and MFA
• Prepare, configure, and deploy company-issued laptops and peripherals
• Maintain IT asset inventory and support equipment logistics for remote employees
• Administer cloud-based business applications and manage licensing and permissions
• Create and maintain internal documentation and knowledge base articles
• Identify opportunities to automate repetitive tasks and improve IT processes

Requirements

• 3+ years of experience in IT support, Help Desk, or IT administration
• Experience in a cloud-first environment
• Experience supporting Google Workspace or Okta
• Experience supporting macOS devices in a business environment
• Strong troubleshooting skills across hardware, software, and cloud applications
• Familiarity with SSO, MFA, and user lifecycle management
• Excellent communication and customer service skills
• Ability to manage multiple priorities in a fast-paced, remote environment

Preferred Qualifications

• Experience supporting a distributed or remote workforce
• Experience in a healthcare, HIPAA, or SOC 2 environment

Benefits

• Competitive salary and equity
• Comprehensive health benefits (medical, dental, vision)
• 401k program
• Flexible work schedules and paid time off
• Paid parental leave

About the Company

Form Health is a virtual obesity medicine clinic delivering physician-led, evidence-based care for obesity and related cardiometabolic conditions. Founded in 2019, Form Health is a venture-backed, mission-driven company partnering with leading employers and health plans to expand access to high-quality care nationwide.