IT Support Specialist

Responsibilities

• Provide Level 1 and Level 2 support for end users via Jira Service Management
• Troubleshoot and resolve hardware, software, and access issues across Windows and macOS devices
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint
• Provision and support endpoints, including onboarding and offboarding activities
• Support endpoint management platforms such as Intune and Jamf
• Maintain technical documentation and knowledge articles following ITIL-aligned practices
• Coordinate with Information Security to maintain secure authentication and role-based access
• Adhere to Change Management policies and remediate vulnerabilities

Requirements

• 2+ years of experience in an IT support or helpdesk role
• Experience working within a structured ticketing system and SLAs
• Strong working knowledge of Microsoft 365, Windows 10/11, and macOS
• Proficiency with Jira Service Management as an agent
• Familiarity with endpoint management tools like Intune and Jamf
• Ability to follow HIPAA guidelines and regulations regarding confidentiality

Preferred Qualifications

• Relevant IT certifications such as ITIL Foundation, CompTIA A+, Microsoft, or Google IT Support
• Experience supporting both Level 1 and Level 2 issues

Benefits

• Competitive base compensation and annual bonus potential
• Health benefits and Wellness Program effective on start date
• 401K plan with company match
• Unlimited or generous paid "Vytal Time" and paid sick days
• Company paid STD/LTD
• Technology setup

About the Company

Vytalize Health is a rapidly growing organization building a market leader in value-based healthcare.