IT Support Specialist

Responsibilities

• Handle user-submitted tickets across hardware, software, and access issues
• Manage IAM requests for internal systems and external EMR platforms
• Coordinate with external IT departments at medical practices for installers and connection requirements
• Perform software installations including VPN clients, RDP clients, and practice-specific tools
• Collaborate with clinical and administrative stakeholders for EMR access provisioning
• Assist with onboarding and offboarding tasks related to system access and device readiness
• Document processes, troubleshooting steps, and recurring issues
• Escalate complex issues to appropriate team members

Requirements

• 1–2 years of experience in an IT support/helpdesk role
• Experience supporting users in a Microsoft 365 cloud environment
• Familiarity with Windows operating systems and remote support tools
• Hands-on experience with VPN and Remote Desktop Protocol (RDP) troubleshooting
• Strong customer service and communication skills
• Familiarity with identity and access management (IAM) practices
• Experience in healthcare IT or supporting EMR/EHR systems

Benefits

• Competitive base compensation
• Annual bonus potential
• Health benefits effective on start date
• Health & Wellness Program ($300 per quarter)
• 401K plan with 100% match up to 4%
• Unlimited or generous paid "Vytal Time" and 5 paid sick days
• Company paid STD/LTD
• Technology setup