IT Support Technician

Responsibilities

• Overall Identity and Access Management responsibilities of software stack
• Provision, deprovision, license assignment, group assignment, secure and general access administration according to Onboarding/Offboarding requirements.
• Handle IT/IAM Support Tickets on a daily basis to troubleshoot, provision access and to manage and administer applications like Google Workspace domains, Slack, Microsoft, Okta, Zendesk, Zoom, Lumos, etc.
• Availability to work from Saturday to Wednesday
• Weekly technical support for new hire cohorts.
• General management of devices with Operating Systems of both Windows & Microsoft.
• Provide technical support on company wide webinars and meetings.
• To create documentation for any new process that is introduced. Update internal onboarding/off-boarding information from time to time according to company’s requirements.
• Ability to handle at least 40+ support tickets on a daily basis.

Requirements

• Strong verbal and written communication skills
• IT experience in a fast paced environment
• Strong technical skills to analyze, troubleshoot, and support Operating Systems, MDM Softwares, and other cloud based software
• Basic understanding of scripting languages: GAM, PowerShell, and Bash.
• Driving the priority and time management of efforts to support/resolve assigned activities and communicate results/findings to users/management as necessary
• Thorough understanding of interdepartmental relations

Preferred Qualifications

• Bachelor of Science in Computer Science or a related field or equivalent experience
• Or Three or more years of work experience as an IAM Analyst/Technician, IT Support, or related position
• 2+ years of experience building and managing Okta Workflows to optimize back-office IT processes for large-scale organizations (1,000+ users).
• Strong proven experience creating automation flows with platforms such as Zapier, Workato, N8N, or equivalent on monthly basis
• Any IT Support, IT Administration, or specific software certification is a plus.
• Proven experience in administering applications like Okta, Slack, Jira, Google Workspace.
• A deep understanding and familiarity with:
  • Role Based Access Control, Directory Services, Privileged Access Management, Directory Extensions, Single Sign-On, Password Vaults, Multi-Factor Authentication (MFA)
  • MDM softwares such as Jamf, Kandji, Intune, Airwatch or similar.

Benefits

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access

About the Company

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.