IT Support Technician

Responsibilities

• Serve as the primary IT resource for approximately 100-130 employees
• Own day-to-day helpdesk operations and provide timely support for monthly requests
• Administer and maintain Microsoft 365 environments including Exchange, Teams, SharePoint, and Intune
• Manage employee onboarding and offboarding, including account creation and device setup
• Troubleshoot Level 1 and Level 2 technical issues involving hardware, software, and connectivity
• Build and maintain IT documentation, knowledge base articles, and standard operating procedures
• Partner with executive leadership to recommend technologies and process improvements
• Identify opportunities to automate manual processes and streamline workflows

Requirements

• 5–8+ years of experience in IT support, helpdesk, or desktop support
• Strong hands-on experience administering Microsoft 365, Exchange, Teams, SharePoint, and Intune
• Experience working in a small to mid-sized company wearing multiple hats
• Proven experience supporting a fully remote or distributed workforce
• Strong troubleshooting skills across hardware, software, authentication, and networking
• Excellent communication skills for explaining technical concepts to non-technical users
• Ability to work independently with minimal supervision in a fast-paced environment

About the Company

Interdependence is a leading PR agency that uses a proprietary platform to analyze stories across a network of journalists, turning earned media into measurable results. Their team works with brands and founders across consumer, healthcare, tech, B2B, travel, and entertainment sectors.